Every buyer of goods and services is a consumer, and the Consumer Protection Act, 2019 gives every consumer clear rights. We help consumers who have been cheated, overcharged or given poor service to seek redressal.
The right to safety, the right to be informed, the right to choose, the right to be heard, the right to seek redressal and the right to consumer awareness.
Defective products, deficient services, overcharging above MRP, misleading advertisements, unfair trade practices, insurance and banking disputes, builder delays and online shopping fraud.
First send a written complaint to the seller or service provider. You can also call the National Consumer Helpline (1915) or register a complaint online. If the problem is not resolved, you can file a case before the District, State or National Consumer Commission, including online through the e-Daakhil portal.
Always take a bill or invoice, keep warranty cards and save copies of emails, messages and complaint numbers. These documents are important evidence.
